Terms of Service
- A+ will abide by the pre-discussed and agreed upon menu. Our menu is subject to availability, and we will do our best to ensure you receive what you have ordered. In saying this, if the product is unable to be delivered on the day of your booking, we will substitute this with something equivalent, of the same value.
- All quantities of food will be explicitly detailed and agreed upon prior to an event. A+ Catering will not take responsibility for lack of food during an event, as this will be agreed upon beforehand.
Cancellations/Postponements
- Any event postponement must be discussed and agreed upon between both parties. This will only occur if the date is available.
- A+ will do their best to assist a client in postponing a booking if the date is available. We require direct communication when changing the date of your event to ensure availability.
- Deposits are non-refundable. A deposit is due two weeks out from your event date. Cancellations must be made before deposit is paid.
Equipment Holds
- If any damage occurs to the equipment while on the client’s property, the client may be liable for damage fees.
- A $200 refundable equipment hold charge for incidentals is added to every invoice. This fee will be returned to you in full if all equipment/decor is in working order.
- Equipment holds are for the length of the event unless otherwise specified.
- A+ must know any venue policies regarding pick-up & set-up accessibility.
COVID Policy
- In the event of a lockdown, all confirmed bookings will be assumed cancelled/postponed.
- A+ will not be held liable for any event disruptions due to government lockdowns. If a lockdown affects your booking within 7 days of your event, any monies paid will be non-refundable and non-exchangeable.
- A+ will do their best to assist a client in postponing a booking if the date is available. We require direct communication when changing the date of your event to ensure availability.